If this happens close the app down and then go back into your Shell app and visit the Shell GO+ area. If this doesn't work please get in touch with our Customer Service Center https://support.shell.fr/ with a picture of the receipts showing your transaction for your missing points.
Online Request Forms
You can also send us a request via web form.Shell Go+
Shell Stations General Enquiries
For all queries related to Shell ClubSmart please call:
(66) 0 2697 5858 (Monday – Saturday 9 am – 7 pm)
For all other queries please call:
(66) 0 2657 9888 (Monday – Saturday 8 am – 5 pm)